Returns & Exchanges

At Poundlashes, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day return window for unopened and unused beauty products.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the unused lashes in their original packaging, ensuring all seals are intact to meet our hygiene and safety standards.

• 3.
  Ship Item Back

  Affix the provided return label or use a tracked shipping service to send your package back to our distribution center.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, we will process your refund to your original payment method within 5-7 business days.